Shipping policy

POSTAGE

Australia: Free shipping within Australia using Australia Post. Some orders may require a signature on delivery.

Please check your address details are correct. Your parcel is our concern but your responsibility, please ensure you have identified a secure location if your parcel is to be left.  Alx-zia does not take responsibility for lost or stolen parcels.

International: For International shipping there is a flat fee of $40 and we strongly advise that you check the importation regulations of products into your country, check for any import taxes and adhere to the guidelines in the country in which you live. Alx-zia cannot be held responsible for any foreign taxes or other fees that may be applied by customs where a delivery is made. Your parcel will be sent registered post with a consignment number.

Please check your address details are correct, we hold no liability if you provide us with an incorrect postal address.

Please note items will not be sent to a PO Box address.

Any parcels that are returned to sender and need to be re-shipped will be at the cost of the customer.

ESTIMATED DELIVERY TIMES

Australia (jackets, vests, throws, scarves): These products are sent via Australia Post Platinum.  Estimated delivery time between 2-3 working days after payment is made.

Australia (keyrings, beanies): Australia Post estimated delivery time between 10-14 working days after payment is made.

International: International deliveries are often between 14 – 21 business days after payment is made.  

Although we will promptly ship your garment, Alx-zia cannot guarantee the time it takes for your parcel to arrive as the global pandemic has impacted delivery times and these are subject to change.